Shipping policy

Processing and handling

We aim to process all orders within 1–3 business days (excluding weekends and holidays) after your order confirmation email. In rare cases, processing may take longer. You’ll receive another notification when your order has shipped, including a tracking number so you can follow your delivery.

Shipping Times & Rates

We proudly ship worldwide. Estimated delivery times (once dispatched) and shipping costs are as follows:

United States:

Delivery time: 5–10 business days

International:

Delivery time: 7–14 business days (average)

Shipping country	Delivery time
Puerto Rico	5–10 business days
Canada	5–10 business days
United Kingdom	5–10 business days
Belgium	5–10 business days
France	5–10 business days
Denmark	5–10 business days
Germany	5–10 business days
Spain	5–10 business days
Netherlands	5–10 business days
Finland	5–10 business days
Norway	5–10 business days
Austria	5–10 business days
Slovenia	5–10 business days
Poland	5–10 business days
Romania	5–10 business days
Hungary	5–10 business days
Qatar	5–10 business days
Saudi Arabia	5–10 business days
Japan	5–10 business days
Bahrain	5–10 business days
New Zealand	5–10 business days
Philippines	6–11 business days
Sweden	6–11 business days
Mexico	6–11 business days
Hong Kong	6–11 business days
Estonia	6–11 business days
Czech Republic	6–11 business days
Switzerland	6–11 business days
Italy	7–12 business days
Lithuania	7–12 business days
Slovakia	7–12 business days
Portugal	7–12 business days
United Arab Emirates	7–12 business days
Croatia	7–12 business days
Australia	7–12 business days
Malaysia	7–12 business days
Ireland	7–12 business days
Malta	8–13 business days
Iceland	9–14 business days
Chile	9–14 business days
Greece	9–14 business days
Bulgaria	9–14 business days
Egypt	10–15 business days
Luxembourg	10–15 business days
Kuwait	10–15 business days
Israel	11–16 business days
Cyprus	11–16 business days
Turkey	15–17 business days

*Final delivery time and shipping cost are shown at checkout for your address.

There are circumstances that are out of our control (like ie. natural disasters, holidays, weather etc.) that may cause shipping time delays. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time, and the delivery issue is the responsibility of the shipping company.

Your order may also be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Livia Labelle is not responsible for these charges and delays if they are applied and are your responsibility as the customer.

How do I check the status of my order?

You can check the status of your order at any time on our Order Tracking page.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check it’s status. Please allow 48 hours for the tracking information to become available.

If you have not received your order within 30 days of receiving your shipping confirmation email, then please contact us at info@livialabelle.co.uk with your name and order number, and we will look into it for you.

Shipping Guarantee

Any orders not received within 8 weeks (from the date of receiving your shipping confirmation email) qualifies for a full-refund or reship.

Additional Information

Cut-off: Orders placed after 2:00 pm ET start processing the next business day.
Business days are Monday through Friday, excluding holidays.
We are not responsible for delays caused by customs, incorrect shipping addresses, or circumstances beyond our control.
Once a package is handed over to the shipping carrier, responsibility for delivery lies with the carrier.

Last update: 15/04/2026