Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item (as per tracking notification) to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in it’s original packaging.

To start a return, contact our Customer Support staff by sending us an email at  info@livialabelle.co.uk indicating the item(s) you would like to return and the reason.

Please Note:

  • We do not accept return items that have been sent back without proper returns requests.

  • Please do NOT send your purchase back to the address on the package you received it from.

    • The address on the package you received can be the address of a freight forwarder and your returned goods can/will get lost. Any charges made as a result of returning a package back to sender or a freight forwarder address will be deducted from your (customer) order.

  • For the return address for all returns and exchanges, please contact  info@livialabelle.co.uk.

  • You will be responsible for paying your own shipping costs for returning your item.

  • The original shipping costs and the return shipping costs are non-refundable.

  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We process refunds within 7 days after your return is approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at  info@livialabelle.co.uk.

Exchange

If for any reason you would like to exchange your product, then you must contact us first at  info@livialabelle.co.uk. We will require you to provide your order #, email (of purchase) and photos of the products you ordered to expedite the exchange process.

Your order qualifies for an exchange as long as one of the following conditions are met:

1) If we deliver the:

  • Wrong size

  • Wrong colour*

  • Item was delivered damaged or defective

Please contact us and we will come up with a resolution in your favour.

* Wrong colour issue mainly applies to us sending you the wrong colour variant and not colour differentiation between what is shown on the website and what you receive. If you do receive an apparel item that does not match the website, please do reach out to us at  info@livialabelle.co.uk and we will offer you a solution that best suits your situation.

2) If we deliver the right product but you're not satisfied with the item:

To make your exchange, please contact us at  info@livialabelle.co.uk and submit your request within 30 days of delivery to be eligible for an exchange.

Change or Cancel Order

You can cancel or change your order within 12 hours of confirmation. Please contact us as soon as possible, with your name and order number at  info@livialabelle.co.uk.

After 12 hours, your order most likely have been processed and we may not be able to make any changes or cancel it.

Damaged or Defective Item

If your order arrives with a damaged or defective item, you must contact us at  info@livialabelle.co.uk within 5 days after you receive the item, to be eligible for a refund or a free replacement of that item.

We offer a full refund if the item is badly damaged, or a partial refund if the item is partially damaged (except for minor things like loose threads, slightly wrinkled surface, small scratches etc).

Last update: 15/04/2026